Goods purchased from the shop

It is the policy of Wowdancer/Wowprom not to offer a refund or exchange on any dress purchased in person from the shop.

Online Store Terms & Conditions

Money Back Guarantee

We pride ourselves on the quality of our service and just want you to be happy! A full refund is available on any items or goods purchased online from our store, if they do not meet your expectations.We have very little returned to us, but if you are disappointed simply return it to us within 7 days of receipt and we will either exchange it for you or refund your card. We will not refund your postage costs unless the order is damaged or faulty.

Your statutory rights are not affected.

Shop address

Wowdancer
18 Bridge Street
Taunton
Somerset
TA11UB
UK

Tel +44 (01823) 253777
Mobile 07702360095
email: liz@wowdancer.co.uk

Proprietor: Liz Morrell

Customer Service

If you are dissatisfied with the service you have received from Wowdancer please contact Liz Morrell at the address above, with full details of your complaint. You can e-mail us at liz@wowdancer.co.uk or call our shop direct on +44 (01823) 253777.

Our shop hours are 9.30am - 5.30pm Monday to Saturday. Outside these hours there is an answerphone. Your call will be returned asap.

We strive to offer you the best customer service we can. We welcome all feedback about our shop and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

We have a simple but comprehensive returns and refunds policy which means that most queries can be resolved quickly and easily over the phone. For issues that cannot be resolved immediately we will respond within 24 hours either resolving your complaint or with an expected timescale for resolution of the issue.

Payment Options

There are two ways to pay for goods at Wowdancer;

Online - You can use this site by adding products to your virtual shopping bag and then use the secure checkout process to pay for them with your credit or debit card.

By phone - You can order any of our products by calling 01823253777 and quoting the product name. We accept Mastercard, VISA, Switch and Delta cards.

All orders require pre-payment in full before goods are despatched.

Prices

All our prices are displayed in £ sterling and are inclusive of Value Added Tax.

The prices quoted on this website are mail order prices. If you visit the shop you will notice that some prices maybe higher - we feel sure that you will understand that this is due to the great benefits of having our personal unlimited service on hand to assist in choosing and fitting items and the use of changing rooms for trying on.

Delivery and postage costs

Postage and packing charges are calculated by the assistant dealing with your order, and vary according to which country you are ordering from. Orders are normally dispatched from our store either that day or the next unless they are temporarily out of stock. If an item is out of stock and there is going to be a delay, we will inform you and offer you a revised delivery date, an alternative item or the option to cancel the order.

Please note that the postge costs include not only the actual postage cost, but all other costs incurred - labour time to download the order, pick the ordered items, pack the ordered items, take the order to the post office plus the actual packaging costs.

Postage costs for dresses by special delivery next day service - UK - £15 for 1 ITEM, £20 for 2 items.
Postage costs for shoes - UK - £6 for 1 pair (yes it really does cost this!), £9 for 2 pairs. 3+ pairs delivery cost will be advised before despatch.

Delivery for shoes will be by first class recorded post (needs to be signed for) taking 2-3 days, or next day is available at extra cost if required. Dresses will be sent by special overnight delivery (needs to be signed for).Please note that should you not be available to sign for your goods, they will be stored at your local parcelforce depot for seven days during which time you must collect them. Should they not be collected the goods will be returned to Wowdancer and further postage must then be paid for them to be resent.

Postage costs - Europe and the rest of the world- postage for each order will be advised seperately by email before despatch.

Data protection and Privacy Policy

Only information collected by us about you lawfully (in accordance with the Data Protection Act 1998) will be used, and you will only be contacted if you have either asked a question and require an answer, or if you have placed an order. Your email or postal address and details will never be passed to another company.
Personal information that will be required when ordering will be; Your name, address, phone number, email address and credit/debit card details.
Any information held about you can be checked or updated at any time by contacting us by either email, post or telephone.
The person responsible for privacy matters is Mrs E Morrell, who can be contacted at liz@wowdancer.co.uk

Complaints Handling Procedure

We sincerely hope you will not need to complain, but in the event you should wish to do so we will deal with any complaints received fairly and confidentially. Acknowledgement of any complaint will be made within 5 working days, and a likely timescale for resolving the dispute will be given. You will be kept informed about progress. Please direct any communication in writing either by email or post to Wowdancer Customer Service Dept, 18 Bridge Street, Taunton, Somerset, TA11UB, UK.

Unsolicited Email

You will only be contacted by email if either you have asked a question and require a reply, or you have placed an order in which case you will automatically receive a confirmation email.

Site Security

Any information you enter into this site is fully encrypted during transit so your credit card details are totally secure. If you still feel worried you can order by phone (01823 253777) and give your credit card details on the phone.

Prices

Although we make every effort to maintain prices, they may be subject to alteration without prior notice.

Returns Policy

You should satisfy yourself that you wish to keep the item before removing tags or disposing of any packaging which includes hanger, tissue, poly bag wrapping and box.

If you wish to return an item, you will need to contact the store by phoning 01823253777and obtaining a Returns Number.

RETURNS WILL NO LONGER BE ACCEPTED WITHOUT A RETURNS NUMBER OBTAINED FROM US AND DISPLAYED ON THE OUTSIDE OF THE PARCEL.

The returns number procedure helps us both - please do not return an item without one as it will delay any refund and could mean your return is refused.

Items will only be accepted for return strictly within 7 days of date of receipt (the day you signed for the parcel) and in new condition with all tags attached in the original packaging. Self adhesive bra products, dress covers, gown covers, slimming and firming pants and other intimate products cannot be returned.

Return the item to us making sure it is packed carefully. We thoroughly recommend using an insured and trackable service such as Parcelforce or Royal Mail Special Delivery as we cannot be held responsible for goods lost in transit to us.

Upon receipt of the item returned, in new condition, we will refund the purchase price via the initial payment method, less the original carriage charge. Should you wish to exchange for another size, postage and packing will apply to the exchange item.

Refunds are normally completed within 7 days after the item has been returned.

Items returned in an unsaleable condition e.g. with tags missing, cover or packet missing, make up stains, alterations, signs of wear, damage, smelling of smoke, perfume, body odour or any other odour not associated with a new garment or returned outside of 5 working days, will be returned to the sender and no refund will be issued. If we need to steam press an item due to poor packaging, a charge of £10 will be deducted from the refund. Please do not embarrass us or yourself by returning a garment which has been worn.

Please rest assured that all our items are fully inspected for damages before leaving our premises.

Retention of Title

All goods will remain the property of Wowdancer until paid for in full by the customer.

Trade Description Act

Whilst every care is taken to describe the products accurately, customers should satisfy themselves that the product meets their requirements. Wowdancer reserves the right to amend specifications on all items without prior notice. We also reserve the right to remove any item from sale without prior notice.